The New Normal Deploying Visual Support for a Safe Return to Work with SightCall!
The purpose of AppXchange Hour is to spread information about essential apps available on AppExchange. Hence, we are sharing the recording so you can get to the information despite missing the webinar!
Use Case: Reliable Medical Equipment Inc. sells Diagnostic Medical Equipments. Goldie Merchant is a Service Cloud Consultant and is tasked with recommending the best approach to help clients of Reliable Medical Equipment – mostly health care providers – to fix malfunctioning of complex Diagnostic Medical Equipment(s). Service Agents complain that Service Channels – such as Chat and Phone – are neither sufficient, nor well suited, in helping to resolve complex technical issues facing customers.
If a picture is worth 1000 words, the value-proposition of a video is beyond words! This fact was amply demonstrated by SightCall during the AppXchange Hour Webinar!
Webinar’s Excerpt – Top reasons for investing your time to take a closer look at SightCall:
- First and foremost, the way we work and live is changing fast and drastically! Now, faster than ever, we are going virtual – customers do not want technicians to come inside the house to fix things (unless absolutely necessary); Technicians do not want to drive around to fix problems until and unless it is absolutely necessary; and, companies believe their technicians’ time is better spent in solving problems as opposed to driving around! Due to these factors, any tool that helps solve the problems remotely is preferred.
- Service Channels – like Chat and Phones – are suitable for solving less complex issues. But, if issues to be resolved are complex, and urgent – like for a health care provider – then, video chat is the most seamless and streamlined way to go.
- SightCall fits like a hand and glove on the Salesforce’s Service Console! It can be placed on the Utility Bar next to Omni-Channel in the Console! The demo showed how well the two components work together to provide a valuable and pleasant customer experience.
- Unless one is actually standing on the floor of a Customer Service Center, it is difficult to fathom how valuable and time-saving it is to use video-conferencing to solve complex issues faced by customers. The next best substitute is to watch the recorded webinar for an awe inspiring demo!
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Enjoy the Webinar – Happy Learning!